Privacy Policy

1. Who we are

This website is operated by OneFaze (“OneFaze”, “we”, “our”, “us”), based at Circle K Bracetown Service Station, Bracetown, Clonee, Dublin, Co. Meath, D15 W9YX, Ireland. We are the data controller for personal data we collect through onefaze.ie.

For any privacy-related question, contact us at support@onefaze.ie.

2. Scope

This policy explains how we collect and use personal data when you visit our website, join our newsletter, place an order, or contact us. It is issued under the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), the Irish Data Protection Act 2018, and the ePrivacy Regulations (S.I. 336/2011).

3. What we collect

• Identity & contact data — name, email address, postal address, phone number.
• Order data — items purchased, order value, delivery details.
• Payment data — handled directly by our payment processor; we do not store card details on our systems.
• Marketing data — your subscription status and communication preferences.
• Technical data — IP address, browser type and version, device information, pages viewed, referring URLs.

4. How we use your data and legal bases

• To fulfil orders — process payments, ship items, handle returns. Legal basis: contract (Art. 6(1)(b) GDPR).
• To send marketing emails when you have opted in. Legal basis: consent (Art. 6(1)(a) GDPR).
• To operate and secure the website. Legal basis: legitimate interests (Art. 6(1)(f) GDPR).
• To comply with legal obligations such as tax and consumer-protection law. Legal basis: legal obligation (Art. 6(1)(c) GDPR).

5. Cookies and analytics

We use strictly necessary cookies to run the site. Any analytics or marketing cookies are only set with your prior consent. You can withdraw consent at any time by clearing cookies in your browser or contacting us.

6. Sharing your data

We share personal data only with service providers who help us run our business, including our e-commerce platform, payment processor, shipping carriers, and email/marketing platform. These providers act as processors on our behalf under written agreements.

We may also disclose data where legally required (e.g. to Revenue, An Garda Síochána, or a court order).

7. International transfers

Where personal data is transferred outside the European Economic Area (for example to providers based in the United States), we rely on adequacy decisions or the European Commission’s Standard Contractual Clauses to safeguard your data.

8. How long we keep your data

• Order records: 6 years, to meet Irish accounting and tax requirements.
• Customer accounts: while the account is active, plus a short archive period.
• Marketing lists: until you unsubscribe or withdraw consent.
• Website logs: typically up to 12 months.

9. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request erasure (“right to be forgotten”);
• restrict or object to certain processing;
• data portability;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

To exercise any right, email support@onefaze.ie. We will respond within one month.

10. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration. No system is completely secure, so we cannot guarantee absolute security.

11. Children

Our website and products are not directed to children under 16. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be communicated via the website or email where appropriate.

13. Contact

OneFaze
Circle K Bracetown Service Station
Bracetown, Clonee
Dublin, Co. Meath, D15 W9YX, Ireland
Email: support@onefaze.ie