Returns & Refunds

1. Our 14-day return window

We want you to love what you wear. If something isn’t right, you may return eligible items within 14 days of receiving your order for a refund. This is in line with the EU Consumer Rights Directive.

2. Condition of returned items

To be eligible for a refund, items must be:

• unworn, unwashed, and free of marks or odours;
• in their original condition with all tags attached;
• returned in suitable protective packaging.

We reserve the right to reject returns that show signs of wear, damage caused after delivery, or missing tags.

3. Non-returnable items

For hygiene and safety reasons, the following are final sale:

• underwear, bralettes, and swimwear where the hygiene seal has been removed;
• gift cards;
• items marked as “final sale” at checkout.

4. How to return an item

1. Email support@onefaze.ie within 14 days of delivery with your order number and the items you’d like to return.
2. We’ll reply with the return address and any required reference code.
3. Pack the items securely with a copy of your order confirmation.
4. Send the parcel using a tracked service — you are responsible for it until we receive it.

5. Return shipping costs

Return shipping is at the customer’s own cost, unless the item is faulty, damaged on arrival, or was sent in error. We strongly recommend using a tracked or signed-for service — we cannot refund items lost in transit.

6. Refunds

Once we receive and inspect your return, we’ll email you to confirm the outcome. Approved refunds are issued to your original payment method within 14 days of us receiving the goods. Depending on your bank, funds may take a few additional business days to appear.

Original outbound shipping charges are non-refundable except where the entire order is faulty or sent in error.

7. Exchanges

We don’t process direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

8. Faulty, damaged or incorrect items

Please inspect your order on arrival. If an item is faulty, damaged, or not what you ordered, contact us at support@onefaze.ie within 7 days with photos and your order number. We’ll arrange a replacement, repair, or refund in line with your rights under the Consumer Rights Act 2022 and the EU Consumer Sales Directive.

9. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under Irish and EU law, including your right to goods that are of satisfactory quality, fit for purpose, and as described.

10. Contact

OneFaze
Circle K Bracetown Service Station
Bracetown, Clonee
Dublin, Co. Meath, D15 W9YX, Ireland
Email: support@onefaze.ie