Shipping

1. Order processing

Orders are packed from our Dublin studio within 1–3 business days (Mon–Fri, excluding Irish public holidays). You’ll receive a confirmation email when your order is placed and a second email with tracking once it ships.

Every parcel is handed to An Post. Irish orders travel on An Post’s tracked parcel service; international orders travel on An Post’s tracked international service and are handed to the local postal carrier on arrival.

2. Rates and delivery times

One flat rate per destination — no weight bands, no surprises at the last step. Delivery times are counted in business days from dispatch.

Irish orders over €75 ship free. UK and EU orders over €150 ship free.

These are An Post estimates and are not guaranteed. Remote regions, customs checks and peak periods (sales, holidays) may add a few days.

3. Where we ship

• Ireland — Republic of Ireland, all counties. €5.95 — free over €75, 1–3 business days.
• United Kingdom — Northern Ireland, Great Britain, Isle of Man, Channel Islands. €12.50 — free over €150, 3–5 business days.
• European Union — All 26 other EU member states. €14.50 — free over €150, 4–7 business days.
• Rest of the world — United States, Canada, Australia, and everywhere else we ship. €22.50, 7–14 business days.

We can’t currently ship to destinations An Post has suspended service to. If your country isn’t offered at checkout, email us and we’ll check for you.

4. Tracking your order

Every order ships with an An Post tracking number, emailed to you when the parcel leaves the studio. You can follow it at anpost.com/track. If tracking hasn’t updated within 3 business days of dispatch, email us at support@onefaze.ie and we’ll raise it with An Post.

5. Duties, taxes and customs

Orders within the EU include VAT at checkout — no further charges apply on delivery.

Orders to the UK, US, and other non-EU destinations may be subject to import duties, taxes, and customs handling fees charged by your local authority. These are the recipient’s responsibility and are not included in the price you pay us.

6. Incorrect address or failed delivery

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address, refused delivery, or an uncollected pickup, we’ll refund the item price minus the original shipping and any return-to- sender fees charged by the courier.

7. Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it as delivered but you haven’t received it, contact us within 7 days of the delivery date at support@onefaze.ie. Include your order number and photos of any damage to the parcel and contents.

8. Returns

See our Returns & Refunds policy for details on how to return an item within 14 days of delivery.

9. Contact

OneFaze
Circle K Bracetown Service Station
Bracetown, Clonee
Dublin, Co. Meath, D15 W9YX, Ireland
Email: support@onefaze.ie